Privacy Policy

Effective Date: April 1, 2026

Lanior Carpet Cleaning LLC (“Lanior,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, submit a form, request a quote, book a service, communicate with us, or otherwise interact with us online or offline.

1. Information We Collect

We may collect the following categories of information:

• Name
• Email address
• Phone number
• Service address or property location
• Appointment, booking, and service details
• Communications you send to us
• Marketing preferences and consent records
• Technical information such as IP address, browser type, device type, pages visited, and referring URLs
• Information collected through cookies, pixels, tags, analytics tools, remarketing tools, and similar technologies

2. How We Collect Information

We collect information directly from you when you:

• Complete a website form
• Request an estimate or quote
• Book a cleaning service
• Contact us by phone, email, or SMS
• Subscribe to promotional communications
• Interact with our ads, website, landing pages, or remarketing campaigns

We may also collect information automatically through cookies, pixels, analytics, and advertising tools used on our website and landing pages.

3. How We Use Your Information

We may use your information to:

• Provide quotes, estimates, and requested services
• Schedule and manage appointments
• Respond to inquiries and customer support requests
• Send transactional or service-related emails and messages
• Send promotional emails, SMS messages, offers, and updates, where permitted by law and based on your consent or other lawful basis
• Improve our website, advertising, and customer experience
• Track conversions, website activity, and ad performance
• Create custom audiences, remarketing audiences, and similar advertising segments
• Maintain security, prevent fraud, and protect our business
• Comply with legal obligations and enforce our terms

4. Cookies, Pixels, Analytics, and Remarketing

Our website may use cookies, web beacons, pixels, scripts, analytics tools, and similar technologies, including tools used for advertising and remarketing. These tools may collect information about your browsing behavior, device, pages viewed, and interactions with our website and ads.

We may use these technologies to understand website traffic, improve performance, measure advertising effectiveness, and show you ads on third-party platforms after you visit our website.

You may be able to manage cookies through your browser settings. Disabling cookies may affect certain website functions.

5. Email, SMS, and Marketing Communications

If you provide your contact information, we may send service updates, appointment reminders, promotional content, special offers, and related communications. Promotional emails will include an unsubscribe option. Promotional SMS messages may include instructions such as replying STOP to opt out.

Consent to receive marketing messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

6. Sharing of Information

We may share your information with:

• Service providers that help us operate our website, CRM, communications, advertising, analytics, or business operations
• Scheduling, hosting, automation, or marketing platforms
• Advertising and analytics partners
• Professional advisors or legal authorities when necessary
• Successors in the event of a sale, transfer, merger, or business reorganization

We do not sell your personal information for cash. However, some advertising or analytics practices may be considered “sharing” under certain privacy laws.

7. Data Retention

We retain personal information for as long as reasonably necessary for business, legal, operational, contractual, and compliance purposes, including maintaining records of consent, transactions, and customer communications.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices

• You may unsubscribe from marketing emails by using the unsubscribe link
• You may opt out of promotional SMS by replying STOP
• You may limit cookies using your browser settings
• You may contact us to request updates or corrections to your information

10. Children’s Privacy

Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties.

12. Florida and U.S. Compliance

We operate in the United States, including the State of Florida, and aim to conduct our communications and privacy practices in a manner consistent with applicable federal and state requirements, including requirements relating to truthful marketing, consent-based communications, and consumer privacy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Lanior Carpet Cleaning LLC
Email: [email protected]