Important Questions To Ask A Carpet Cleaner Before Hiring Them
When you are looking for a carpet cleaner it can be very confusing trying to work out which company to use. They all make similar claims and often charge very similar prices so here are some important questions you should always ask carpet cleaners before hiring them.
Do you provide a written estimate? All professional carpet cleaners will provide written estimates based on a survey of the job to be done. The estimate will quite often outline the process to be used, will specify any stubborn stains that may not be removed and, most importantly, state the price so you know exactly what you will be paying for the carpet cleaning service.
Do you guarantee to get the carpet perfectly clean? As mentioned above, some stains will not be removable so if your carpet is badly stained and dirty it is best to know before the cleaning starts if you are going to get the result you are hoping for.
Are you a qualified technician? Carpet cleaning is more complex than it appears and without care it is possible to shrink carpets or damage them in some other way. Professional technicians will be qualified, usually by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). This organisation makes sure that carpet cleaners have been well trained in carpet cleaning methods and different types of carpet construction, so they will know the best methods to get different types of carpets clean without causing damage to the carpet fibers.
Are you insured? It would be foolish to hire a carpet cleaner who is not insured, just in case they cause accidental damage to your home when cleaning the carpets. Professional cleaners will be insured for damage to your property but also for accidental damage to the carpets being cleaned. This is called treatment risk insurance and is very important.
Can you supply references? Never hire a carpet cleaner without asking to see some references from previous customers. If possible, get two or three phone numbers so you can call some previous customers and find out how good your potential carpet cleaner really is.
Ask these questions before hiring a carpet cleaner and if they can answer them to your satisfaction, you shouldn’t have any problems with their work